team2

FAQ

1. Q: What is 'sofa'?

A: 'Sofa' is a foreign word, based on the English word sofa transliteration. It is a multi-seat chair with a cushion. A chair with spring or thick foam, with armrests on both sides, is a type of software furniture.

 

2. Q: How many types of sofa?

A: 1. According to the applicable location, can be divided to hotel sofa, ktv sofa, civilian sofa, restaurant sofa, office sofa, home sofa and so on.

2. According to material, there are four main types: leather sofas, fabric sofas (in fact, fabric sofas), curved wood sofas and rattan sofas.
3. According to style, can be divided to American sofa, Japanese sofa, Chinese sofa, European sofa, modern sofa.
4. According to places, can be divided to civilian sofas, office sofas, rest clubs and so on. The sofas used are different, and the sofas used are also distinctive.

3. Q: Does sofa need to maintenance? How to maintain?
A: 1. The sofa is placed on a flat floor, and the bottom of the four corners is preferably padded to prevent damage to the floor when moving.
2. Wipe the dust and dirt on the sofa surface with a clean soft cloth before use. If it is made of cow leather (leather), use the care agent to gently wipe the surface of the sofa one or two times before use (do not use waxy care products) In this way, a protective film is formed on the surface of the cow leather (dermis), so that the dirt in the future is not easy to penetrate into the pores of the leather, so that it can be cleaned later.
3. Should avoid jumping on the seat surface of the sofa, as to avoid deformation after partial compression, affecting the use.

 

4. Q: Can you tell me more about your factory?
A: Yes, we are Anji Acrofine Industrial Co., Ltd. Professional in producing office chair, tub chair, massage table and so on. Our company mainly wants to be the best home appliances supplier in the world.


5. Q: What is your MOQ?
A: MOQ is 50pcs for each model. Sample order is also acceptable.


6. Q: What about the payment?
A: We accept L/C, T/T, PAYPAL and ESCROW 

7. Q. How long will it take to deliver an order?
A: This depends on the size and complexity of the order. Please tell us the quantity and model numbers so that we can advise the leading time.


 team


8. Q: Do you have products in stock?
A: Sorry, we usually  don't have stock. If there is any stock, we will email you

 

9. Q: Can I visit you?
A: Sure, our factory located in Huzhou City, Zhejiang Province, China. If you want to visit us, please contact us to make an appointment in advanced. We can pick you up in Hangzhou Xiaoshan Airport.

 

10. Q: why shall I choose your company?
A: 1. We have manufacture industry with all kinds of product souring services. Providing you excellent buying experience.
2. We cooperate with designing center which provide you specially products which is difficult to be copied.
3. We have more than 5-year experience of working team in furniture area, providing you sufficient buying support.

 

11.  Q: What does your factory produce?

A: Our main products range like recliner chair/sofa, kd sofa, accent chair, massage chair/ table/bed, dining chair, functional chair, office chair and so on.

 

12.  Q: What are your services?

A: 1. Strict-Quality Control to each procedure in production.

2. Quick and good service, we'll revert to the customers within 24 hours after getting their inquiry or questions

3. Flexibility in production, Acrofine can do with customer's requirements, no matter it is finish color, dimensions, quantity, style or fabrics.

4. Offering good suggestions and high quality material and designs to customers for saving customers' money, but keep same design idea that they want.

5. Professional team—when meeting the customers, sales and engineers work together closely to ensure providing correct information to customers, answering skillful questions from the customers.

6. Good suggestions in shipping and package for saving clients' money and products' safety.

7. After selling, they will follow up the feedback or comments from customers, and offering good suggestions and finding best way to solve the problems to keeping the customers profit even if there are any issues.

 

13. Q: How long is the warranty?

A: Normally one year, if any problem happened due to our reason, we'll send you solving methods and free spare parts to maintain.


14. Q: How long are products lifetime? (massage chair)

A: Depending on the using frequency. For instance, the lifetime of our massage chair is at least 5 years

 

15. Q: What is the feature of lightweight portable massage table? 

A: 1. Full length piano hinge for extra strength and stability

2. Precision crafted non-gap finger-jointed

3. Green certified CE, SGS

4. Easy to cooperate and very relax for shiatsu

5. Interlock legs with deep channel construction for solid locking

6. High density multi-layer padding for longevity and comfort


16.  Q: What're your service?

A: We respect your feedback after receiving the goods.

  • We provide 3-year limited guarantee for massage table frame.

  • We promise all spare parts available in lifetime use.

  • We solve your complaint within 48hours.

  • Custom-manufacturing: We create exactly what you want, according to your tastes, and based on your design requirements. In fact, most of our models can be customized according to material, color, or size. You can give us your design plan and we will create a new mold for you base on the requirements you specify.

 

team3


17. Q: Can I order a sample before placing order?

A: Yes, customer can make sample order to check the quality first and customer need to pay for the sample cost and shipping cost.

 

18. Q: How do you ensure your quality of your products?

A: Each process we have QC inspecting the chairs to make sure every part of chair is no problem.

 

19. Q: How is your quality control?

A: We have a professional QC team with 5 members to test products and packages before delivery. We will control the goods quality during all the production. We guarantee our customer 100% satisfaction on our products. Please feel free to tell us immediately if you are NOT satisfied with our quality or service, if the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order. For foreign orders, we ensure most accessories. In some special case, we will give discount as a solution.

 

20. Q: Do you offer OEM or ODM service?

A: Warm welcome for OEM & ODM. We can also make orders confirm to the requirements of standards and provide relevant certifications and test reports to you. 

 

21. Q: What're your precautionary Instructions?

A: 1. Maintain the table periodically.

2. Do not overload the table beyond the recommended weight limit.

3. Do not use alcohol to clean the vinyl.

4. do not allow children to assemble.

5. Be careful when using sharp objects as they can pierce the covering.

 

22. Q: What're your after-sales service?

A: 1. Complaint will be sorted and replied in time

2. We will provide components of items within the warranty.

3. We will give you advise to maintain the items.

4. Once you purchase from us, we will constantly give you our latest designs as recommendation.